Making secure payments online using your credit or debit card
Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you’ve activated your account you can make online payments straight away.
Except in exceptional circumstances, we no longer accept cash or cheques. We hope you will support us in achieving our goal to become a cashless school and enabling savings in administration costs which will be redeployed towards your child’s learning. Your support in using ParentPay will help the school enormously, thank you.
When can I log into my account
As soon as you have received your activation letter (usually at the start of Year 7) you will be able to log into your account. If for any reason you have not received a letter, please contact us HERE.
Which cards can I use?
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed by the school directly of any such restrictions.
Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
How can I check that it’s secure?
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
What about our personal information?
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 55400 | 845 257 5540.
I don’t have a home PC so how can I use ParentPay?
Why not visit your local library, internet café or see if you can get access to a computer at work.
How can I set up a low balance alert?
Alerts can be set up on ParentPay to notify you of a low balance, please click HERE for instructions.